Shipping, Returns & Refunds

All orders are processed and dispatched within 1–2 working days of order confirmation.

Orders placed on Sundays or public holidays are processed on the next working day.

Estimated delivery dates are shown on the product page and again at checkout.

These estimates depend on your delivery pincode and the items you have chosen. Remote or non-serviceable pincodes may take slightly longer.

We currently ship across India only. We do not offer international shipping at this time.

If your pincode is not serviceable by our courier partners, our team will reach out to arrange an alternative.

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp and Email.

You can use this link to follow your parcel until it reaches you.

Occasional delays may occur due to weather conditions, festive-season volumes, local restrictions, or courier-related issues that are beyond our control.

In such cases, we work closely with our courier partners to deliver your order as quickly as possible and keep you informed.

You may cancel your order free of charge at any time before it is dispatched. Since orders are dispatched within 1–2 working days, please contact us as soon as possible.

To cancel, call or email our support team with your order number. If the order has already been dispatched, it cannot be cancelled — you may instead refuse delivery or raise a return once it reaches you.

We reserve the right to cancel an order if the item is out of stock, if the pincode is not serviceable, or if we are unable to verify the payment or delivery details. In every such case the full amount paid is refunded.

Contact us by phone, WhatsApp or email within the applicable window with your order number and photographs of the item and packaging.

Items must be unused and returned in their original packaging with all tags and accessories intact. Once we receive and inspect the item, we will confirm your exchange or refund.

If you received a damaged, defective or incorrect item, please report it within 48 hours of delivery with clear photographs (an unboxing video helps us resolve it fastest). We will replace it or refund it in full, including any delivery charge you paid.

Approved refunds are processed within 5–7 business days to your original payment method. Your bank or card issuer may take a few additional days to reflect the credit.

For Cash on Delivery orders, refunds are made by bank transfer to an account you nominate, since there is no original online payment to reverse.

Where a coupon or gift card was used, the corresponding value is returned to you in the same form it was applied.

Items returned after the applicable window, or that show signs of use, damage, or alteration caused after delivery.

Items returned without their original packaging, tags or accessories, and any item made or personalised to a custom order.

Normal dulling of the gold plating over time is covered under our separate Guarantee Policy rather than as a return.